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Free standard shipping on orders
We are pleased to offer Free Worldwide Shipping on all orders, delivering to all countries and regions supported by our logistics network.
There are no restrictions on order quantity, parcel size, or shipment weight — every order ships at no cost to you. In addition, all customs duties, import taxes, and government-imposed fees associated with your shipment will be fully covered by us, ensuring you will not incur any extra charges upon delivery.
Please note that delivery times may vary due to local customs procedures and carrier conditions, but your shipping and customs costs will remain completely free under this policy.
We provide a secure and reliable Free Returns service for all customers. Items that remain unused and unopened may be returned within 60 days for a full refund.
All return shipping expenses, including customs-related fees, are fully covered by us.
Refund processing will be completed within 4 weeks from the date the return shipment is sent, regardless of whether the package has arrived at our facility. In general, refunds are finalized significantly earlier, ensuring a smooth and dependable experience.
WHAT IS MFi? MFi is a kind of express license for external accessories produced by authorized accessory manufacturers. It is the abbreviation of ‘Made for iPhone / iPod / iPad’. The certification test process is extremely demanding, with a pass rate of only 2%. Is this cable MFi-certified? The USB C to lightning cable we sell is a MFi-certified Lightning cable. You can log in to the official iphone MFi Licensed Accessories and search our brand "Ugreen" or product model number of this term to confirm. Q: Why does the phone get hot when it's charging? A: This is normal, because the phone will generate some heat when it is charging. However, the main reasons for the heat are as follows: 1. The charging speed will be faster when the phone power is low, the wall charger will output 9V high voltage, and the phone will generate heat because of the voltage converting process. 2. There are too many programs running in the background of the phone, causing the phone to run at a high load and generate more heat. Recommendations: 1. Clean up the running program of the phone with high power consumption in the background in time. 2. Don't play the phone while the phone is charged with low power, otherwise the phone will be in a high load state. One For All Lightning Devices About the error message "This accessory may not be supported by device": The message would appear if you were using an unauthorized wall charger or in poor contact, but even if you are using an original iphone accessory, the error can also happen for the firmware problem with iOS. After analysis, the causes of this problem may be the following: · Device lightning port contains impurities such as fiber and debris, resulting in poor contact. · The voltage of the wall charger is too low or unstable, resulting in insufficient power supply. · The lightning end is corroded/stained, resulting in poor contact. · Circuit logic problems/system problems with charging equipment. · The chip or mainboard of the cable is damaged. You can try the following solutions: · You can use a pushpin to clean out the pocket lint or debris from the charging port. · Wipe the Lightning end with a tissue to remove dirt and oxidation marks on the lightning end. · Use the original charger or MFi authorized charger, because some laptop USB output ports may have insufficient power output. · You can use a pushpin to clean out the pocket lint or debris from the charging port. · Wipe the Lightning end with a tissue to remove dirt and oxidation marks on the lightning end. · Use the original charger or MFi authorized charger, because some laptop USB output ports may have insufficient power output.
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